Web design for Canterbury businesses

Answer the questions before the first conversation

For a business selling advice, appointments or a considered service, the website needs to explain who the service suits and what happens next. A prospective customer may want to know who handles the work, what information to prepare, how the first discussion works and which parts require a separate quote.

Those details are more useful than a long list of adjectives. We use the brief to identify the actual process and turn it into page sections that someone can scan before contacting you.

Separate information from sensitive intake

An initial website form should usually ask for enough information to route an enquiry, without encouraging people to send confidential case files or sensitive documents. If your Canterbury business needs a secure client portal, that is a separate integration to assess in the scope.

An illustrative opening form might ask for a name, contact email, broad service category and a short description. The confirmation should explain receipt and the next step without implying that a client relationship or appointment has already been established.

Give each service enough room to be understood

Services with different audiences or processes may warrant separate pages. For each one, explain the problem addressed, the scope, required inputs and next action. Where several services share the same questions, a clear overview may be sufficient. Additional pages should earn their place through useful information.

For a different kind of service journey, inspect the EchoPM maintenance build. Its contact flow shows how a website can ask for relevant details, confirm a saved enquiry and offer alternative ways to get in touch.

Prepare for a smooth handover

Record who controls the domain, email and any booking system. Agree who reviews factual content, how changes are requested and which checks are included after launch. If the site replaces an older one, review useful existing URLs and plan any redirects before switching it over.

Lustre is based in Ashford and works with Canterbury and surrounding-area businesses. The packages below describe build costs separately from care. Bespoke systems, regulated-service wording and third-party subscriptions need their own scope and responsibilities.

Build options and ongoing care

Published one-off routes are Spark at £199 for one page, Sketch at £399 for four pages, Build at £849 for seven pages and Landmark at £1,750 for up to twelve pages. Forge starts at £2,500 for bespoke e-commerce or custom functionality. Page counts are allowances to scope, not a reason to add filler.

Optional care starts with Core at £15/month; Starter, Professional and Business are £29, £65 and £149/month. Managed trade websites are a separate offer from £79/month with a minimum 24-month term and different ownership timing. See the full scope and pricing comparison and managed-plan terms before choosing.

Questions before you enquire

Our local focus

Lustre is centred on Ashford and the surrounding area. Explore the relevant planning guide or the service-area overview.