Terms of Business

1. Introduction

These Terms of Business govern all work carried out by Lustre Digital (“we”, “us”, “our”) for our clients (“you”, “your”). By accepting a quotation or engaging us to carry out work, you agree to be bound by these terms.

Lustre Digital is a web design and development agency based in East Sussex, United Kingdom. These terms apply to all services we provide, including but not limited to website design, website development, Shopify store setup, SEO services, and ongoing website maintenance.

2. Quotations and Acceptance

All quotations provided by Lustre Digital are valid for a period of 30 days from the date of issue, unless otherwise stated in writing. Prices quoted are in pounds sterling (GBP) and are exclusive of VAT unless stated otherwise.

A quotation does not constitute a binding contract. Work will commence only upon your written acceptance of the quotation, which may be given by email, and upon receipt of the required deposit payment (see Section 3 below).

We reserve the right to amend or withdraw a quotation at any time prior to acceptance.

3. Payment Terms

Unless otherwise agreed in writing, the following payment terms apply to all projects:

• Deposit: A deposit of 50% of the total project cost is required before any work begins. Work will not be scheduled until the deposit has been received.
• Final payment: The remaining 50% is due upon completion of the project and before the website is published or made live. We will notify you when the project is ready for final review and payment.
• Payment terms: All invoices are payable within 14 days of the invoice date.

We accept payment by bank transfer. Payment details will be included on all invoices.

We reserve the right to charge interest on overdue invoices at a rate of 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

4. What’s Included

The scope of work for each project is defined in the agreed quotation or proposal. Only the items explicitly listed in the quotation are included in the project price.

If you are unsure whether a particular feature or service is included, please ask before accepting the quotation. We are always happy to clarify.

5. Revisions

Each project includes a set number of revision rounds, as specified in your package or proposal:

• Launch package: 1 round of revisions
• Starter package: 2 rounds of revisions
• Business package: 3 rounds of revisions
• E-commerce package: Revision rounds as agreed at the project brief stage

A “round of revisions” is defined as a single, consolidated set of feedback provided at one time. We encourage you to gather all feedback before submitting it to ensure the most efficient use of your revision rounds.

Additional revision rounds beyond those included in your package may be requested and will be quoted separately at our standard hourly rate.

6. Additional Work

Any work that falls outside the scope of the original quotation is considered additional work. This includes, but is not limited to, new features, additional pages, changes to the agreed design direction, or content creation not included in the original scope.

Additional work will be quoted separately and will not proceed without your written approval. We will always inform you before any additional costs are incurred.

7. Timelines

Estimated delivery dates are provided in good faith based on our current workload and the information available at the time of quoting. While we make every effort to meet estimated timelines, they are not guaranteed unless explicitly agreed in writing as fixed deadlines.

If any delays occur on our side, we will communicate these to you promptly and provide a revised timeline.

Please note that project timelines are dependent on timely provision of content, feedback, and approvals from you. Delays in providing these may result in corresponding delays to the delivery date, and Lustre Digital cannot be held responsible for such delays.

8. Client Responsibilities

To ensure the smooth and timely delivery of your project, you agree to:

• Provide all required content (text, images, logos, branding assets) in a timely manner as requested
• Provide feedback and approvals within a reasonable timeframe, and no later than 7 days from the date of request unless otherwise agreed
• Provide access to any third-party accounts required for the project (e.g., domain registrar, hosting, social media) in a timely manner
• Ensure that all content provided to us is accurate, lawful, and does not infringe the intellectual property rights of any third party
• Designate a single point of contact for the project to streamline communication and decision-making

If content or feedback is not provided within 14 days of a request, we reserve the right to proceed based on our best judgement or to pause the project until the required materials are received.

9. Intellectual Property

Upon receipt of full and final payment, all intellectual property rights in the final website design and content created specifically for your project shall transfer to you. This includes the HTML, CSS, and any custom code written for your website.

This does not include:

• Third-party assets (such as stock images, fonts, or plugins) which remain subject to their own licence terms
• Pre-existing intellectual property owned by Lustre Digital, including our proprietary tools, templates, and code libraries, which are licensed to you for use on your project only

Lustre Digital retains the right to display the completed work in our portfolio and on our website, with appropriate credit, unless you request otherwise in writing.

10. Hosting and Maintenance

Hosting and ongoing website maintenance are provided as a separate agreement and are not included in the project cost unless explicitly stated in your quotation.

If you engage us for hosting or maintenance services, these are provided on a rolling monthly or annual basis as agreed. Either party may cancel the hosting or maintenance agreement by giving 30 days’ written notice.

We are not responsible for website downtime, data loss, or security breaches that occur on hosting infrastructure not managed by us.

11. Cancellation

You may cancel your project at any time by giving us written notice (email is acceptable). In the event of cancellation:

• The deposit is non-refundable, as it covers the time and resources allocated to your project
• Any work completed beyond the deposit value will be invoiced at our standard rates and is payable within 14 days
• Any materials, designs, or code completed up to the point of cancellation will be provided to you upon payment of all outstanding amounts

We reserve the right to cancel or suspend a project if payment is overdue, if you are in breach of these terms, or if the working relationship has broken down to the extent that continued collaboration is not viable.

12. Liability

Lustre Digital will carry out all work with reasonable skill and care. However, our total liability to you in connection with any project shall not exceed the total fees paid or payable by you for that project.

We shall not be liable for any indirect, consequential, or incidental losses, including but not limited to loss of profit, loss of revenue, loss of data, or loss of business opportunities, howsoever arising.

We are not liable for any losses arising from circumstances beyond our reasonable control, including but not limited to failures of third-party services, internet outages, cyber-attacks, or force majeure events.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

13. Governing Law

These Terms of Business shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

If you have any questions about these terms, please contact us at:

Lustre Digital
Email: hello@lustredigital.co.uk