Terms of Business

1. Introduction

These Terms of Business govern all work carried out by Lustre Digital (“we”, “us”, “our”) for our clients (“you”, “your”). By accepting a quotation or engaging us to carry out work, you agree to be bound by these terms.

Lustre Digital is a web design and development studio based in Kent, United Kingdom. These terms apply to all services we provide, including but not limited to website design, website development, managed website plans, Shopify store setup, SEO services, and ongoing website maintenance.

2. Quotations and Acceptance

All quotations provided by Lustre Digital are valid for a period of 30 days from the date of issue, unless otherwise stated in writing. Prices quoted are in pounds sterling (GBP) and are exclusive of VAT unless stated otherwise.

A quotation does not constitute a binding contract. Work will commence only upon your written acceptance of the quotation, which may be given by email, and upon receipt of the required deposit or first plan payment (see Section 3 below).

For a Managed Website Plan, the reviewed plan agreement must be signed and the first payment received before work is scheduled. The website will not be launched until the signed agreement and any information or approvals reasonably required for launch are in place.

We reserve the right to amend or withdraw a quotation at any time prior to acceptance.

3. Payment Terms

Unless otherwise agreed in writing, the following payment terms apply to one-off projects:

• Deposit: A deposit of 50% of the total project cost is required before any work begins. Work will not be scheduled until the deposit has been received.
• Final payment: The remaining 50% is due upon completion of the project and before the website is published or made live. We will notify you when the project is ready for final review and payment.
• Payment terms: All invoices are payable within 14 days of the invoice date.

We accept payment by bank transfer. Payment details will be included on all invoices.

We reserve the right to charge interest on overdue invoices at a rate of 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

3A. Managed Website Plans

Our Trade Starter, Trade Growth and Trade Partner monthly options are Managed Website Plans. They combine a new Lustre-built website, managed hosting and the level of ongoing care described in the accepted plan agreement.

• Eligibility: Managed Website Plans are available for new websites built by Lustre Digital, including a complete replacement for an existing website. They are not available for alterations to, or continued use of, an existing website hosted by a third party.
• Minimum term: The minimum term is 24 monthly payments. There is no setup fee unless an additional item outside the published plan is agreed in writing.
• Recurring payments: Payments are due monthly by the recurring payment method agreed with you. A missed or failed payment remains payable.
• Domain ownership: Your domain name remains registered to you. Where we assist with registration or DNS, we will use client-owned details wherever the registrar permits.
• Hosting and licence during the term: Lustre Digital hosts the website and grants you a licence to use it for your business while the plan remains active and payments are up to date.
• Transfer after payment 24: Once all 24 monthly payments and any other outstanding sums have been received, ownership of the final website design and custom code created specifically for your project transfers to you, subject to the exclusions in Section 9.
• After the minimum term: You may continue with the optional care plan stated for your tier or request handover of the website. Optional care after the minimum term is a separate rolling service and may be cancelled with 30 days’ written notice.
• Early cancellation: Cancelling or ceasing to use the website during the minimum term does not remove the obligation to make the remaining minimum-term payments unless we agree an alternative settlement in writing.
• Non-payment: If a payment remains overdue, we may pause work, care or hosting and suspend access to the managed website after giving written notice. Service can resume once overdue sums are paid, subject to any reasonable reactivation work being agreed.

The accepted plan agreement records the selected tier, included care, project scope and any agreed variations. If it conflicts with these general terms on a plan-specific point, the signed plan agreement takes priority for that point.

4. What’s Included

The scope of work for each project is defined in the agreed quotation or proposal. Only the items explicitly listed in the quotation are included in the project price.

If you are unsure whether a particular feature or service is included, please ask before accepting the quotation. We are always happy to clarify.

5. Revisions

Each project includes a set number of revision rounds, as specified in your package or proposal:

• Launch package: 1 round of revisions
• Starter package: 2 rounds of revisions
• Business package: 3 rounds of revisions
• E-commerce package: Revision rounds as agreed at the project brief stage

A “round of revisions” is defined as a single, consolidated set of feedback provided at one time. We encourage you to gather all feedback before submitting it to ensure the most efficient use of your revision rounds.

Additional revision rounds beyond those included in your package may be requested and will be quoted separately at our standard hourly rate.

6. Additional Work

Any work that falls outside the scope of the original quotation is considered additional work. This includes, but is not limited to, new features, additional pages, changes to the agreed design direction, or content creation not included in the original scope.

Additional work will be quoted separately and will not proceed without your written approval. We will always inform you before any additional costs are incurred.

7. Timelines

Estimated delivery dates are provided in good faith based on our current workload and the information available at the time of quoting. While we make every effort to meet estimated timelines, they are not guaranteed unless explicitly agreed in writing as fixed deadlines.

If any delays occur on our side, we will communicate these to you promptly and provide a revised timeline.

Please note that project timelines are dependent on timely provision of content, feedback, and approvals from you. Delays in providing these may result in corresponding delays to the delivery date, and Lustre Digital cannot be held responsible for such delays.

8. Client Responsibilities

To ensure the smooth and timely delivery of your project, you agree to:

• Provide all required content (text, images, logos, branding assets) in a timely manner as requested
• Provide feedback and approvals within a reasonable timeframe, and no later than 7 days from the date of request unless otherwise agreed
• Provide access to any third-party accounts required for the project (e.g., domain registrar, hosting, social media) in a timely manner
• Ensure that all content provided to us is accurate, lawful, and does not infringe the intellectual property rights of any third party
• Designate a single point of contact for the project to streamline communication and decision-making

If content or feedback is not provided within 14 days of a request, we reserve the right to proceed based on our best judgement or to pause the project until the required materials are received.

9. Intellectual Property

For a one-off project, upon receipt of full and final payment, all intellectual property rights in the final website design and content created specifically for your project shall transfer to you. This includes the HTML, CSS, and any custom code written for your website. For a Managed Website Plan, transfer takes place after all 24 monthly payments and other outstanding sums have been received, as described in Section 3A.

This does not include:

• Third-party assets (such as stock images, fonts, or plugins) which remain subject to their own licence terms
• Pre-existing intellectual property owned by Lustre Digital, including our proprietary tools, templates, and code libraries, which are licensed to you for use on your project only

Lustre Digital retains the right to display the completed work in our portfolio and on our website, with appropriate credit, unless you request otherwise in writing.

10. Hosting and Maintenance

Hosting and ongoing website maintenance are provided as a separate agreement and are not included in a one-off project cost unless explicitly stated in your quotation. Hosting and the stated level of care are included during the minimum term of a Managed Website Plan.

Standalone hosting or maintenance services, and optional care continued after a Managed Website Plan’s minimum term, are provided on a rolling monthly or annual basis as agreed. Either party may cancel those rolling services by giving 30 days’ written notice. The 30-day cancellation right does not replace the 24-payment minimum term of a Managed Website Plan.

We are not responsible for website downtime, data loss, or security breaches that occur on hosting infrastructure not managed by us.

11. Cancellation

You may cancel a one-off project at any time by giving us written notice (email is acceptable). In the event of cancellation:

• The deposit is non-refundable, as it covers the time and resources allocated to your project
• Any work completed beyond the deposit value will be invoiced at our standard rates and is payable within 14 days
• Any materials, designs, or code completed up to the point of cancellation will be provided to you upon payment of all outstanding amounts

Cancellation of a Managed Website Plan is governed by Section 3A and the signed plan agreement, including the minimum-term payment obligation.

We reserve the right to cancel or suspend a project if payment is overdue, if you are in breach of these terms, or if the working relationship has broken down to the extent that continued collaboration is not viable.

12. Liability

Lustre Digital will carry out all work with reasonable skill and care. However, our total liability to you in connection with any project shall not exceed the total fees paid or payable by you for that project.

We shall not be liable for any indirect, consequential, or incidental losses, including but not limited to loss of profit, loss of revenue, loss of data, or loss of business opportunities, howsoever arising.

We are not liable for any losses arising from circumstances beyond our reasonable control, including but not limited to failures of third-party services, internet outages, cyber-attacks, or force majeure events.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

13. Governing Law

These Terms of Business shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

If you have any questions about these terms, please contact us at:

Lustre Digital
Email: hello@lustredigital.co.uk